CatalogOpenAI Codex Plugins · OpenAI

build-zoom-contact-center-app

Use when using Contact Center.

Pending analysisOfficial7.2k stars

Savant verdict: Pending analysis

Imported from the source hub; Savant's analysis is still running.

Live evaluation

Not evaluated yet. Workspaces can request a live evaluation.

Safety (NVIDIA SkillSpector)

Scan pending.

Structure

  • Description is very shortA description that says when to use the skill helps agents route to it.
  • No license declaredConfirm you may reuse this skill before importing it into your repository.

SKILL.md

---
name: build-zoom-contact-center-app
description: Use when using Contact Center.
---

# Build Zoom Contact Center App

Use this skill when the integration targets Zoom Contact Center rather than general meetings, chat, or phone. Route to the platform-specific skill once the client surface is clear.

## Workflow

1. Identify the channel and client: web, Android, iOS, campaign embed, video engagement, chat engagement, Virtual Agent handoff, or scheduled callback.
2. Confirm the lifecycle: initialization, engagement start, context retrieval, state changes, transfer or handoff, and cleanup.
3. Choose the platform reference before coding; Contact Center SDKs differ by event names, lifecycle hooks, and wrapper requirements.
4. Treat engagement context as shared state and validate how it flows into CRM, ticketing, analytics, or AI workflows.
5. Debug version drift by checking SDK version, documented event names, app settings, campaign configuration, and browser or mobile lifecycle behavior.

## References

- Full preserved guide: [references/full-guide.md](references/full-guide.md)
- Web SDK: [web/SKILL.md](web/SKILL.md)
- Android SDK: [android/SKILL.md](android/SKILL.md)
- iOS SDK: [ios/SKILL.md](ios/SKILL.md)
- High-level scenarios: [scenarios/high-level-scenarios.md](scenarios/high-level-scenarios.md)
- Common drift and breaks: [troubleshooting/common-drift-and-breaks.md](troubleshooting/common-drift-and-breaks.md)